Buying

• 1. What services do you offer?

  Liberty Bullion is a Melbourne based bullion dealer offering both buying and selling services for investment grade gold, silver or platinum coins or bars. We provide our customers both with the ability to protect their wealth through buying bullion with us, and the ability to quickly raise funds when selling to us.
• 2. What can I buy?

  Liberty Bullion offers a range of gold, silver and platinum coins and bars, both from local refineries in Melbourne and from mints across the world.
• 3. How do I place an order?

  Customers can place orders with Liberty Bullion by coming into our showroom, or either through our website, via email or over the phone. This allows our customers to be able to place an order 24/7 through our website and to be able to speak to an Liberty Bullion staff member if needed.
• 4. Is there a minimum or maximum amount I can order?

  Customers can place an order for as little or as much as they would like. Having said that there are considerations to be made for smaller orders. The cost of shipping should be considered when determining whether the order size is worthwhile.
• 5. When will I receive my order?

  Once payment for your order has been received in full, it will be processed and sent out to you as quickly as possible. A tracking number will be sent to you once the package has been collected by the courier. Delivery times may be delayed for large orders.
• 6. How do I know that the metal is real?

  Liberty Bullion has an XRF machine that is used to test the quality of all buyback items, as well as to periodically test new items from refineries and wholesalers.
• 7. Why is the price on the website higher than the gold price?

  When purchasing physical bullion products, you will always pay more than the current “spot price” of the metal you are buying, the question is how much. This difference in prices is called the “premium” and varies from product to product, this is how bullion dealers like us, wholesalers and mints make their money.
• 8. Are higher premium products worth more when I sell them?

  Liberty Bullion will pay you more for coins than bars when selling to us. For bars we will pay you 98% of spot price, for coins we will pay you the full spot price. We do not pay more or less for different brands of coins or bars, however they may be worth more on the secondary market when selling to private investors.
• 9. Can I purchase through my Self-Managed Super Fund?

  Yes, if you are authorised to do so and you have set up a Self-Managed Super Fund (SMSF) account with us, you can visit our website page for SMSFs here to find out more.

Selling

• 10. What will you buy?

  We always buy back any products that we sell, we also buy back gold, silver and platinum bullion that is assayed with the mint, weight and bullion grade purity clearly stamped and verified with testing. We do not buy back scrap gold, this includes gold jewellery and any coins or bars that are of a lesser weight or purity than assay, or any coins or bars that are misshapen, defaced or clipped.
• 11. How much will you pay?

  We will pay you 98% of the spot price for your bars and 100% of spot price for your coins, whether they be gold, silver, or platinum.
• 12. How do I sell to you?

  You can bring your physical bullion into our store, and we will test it in front of you using our XRF machine. Once we have ensured the purity of the product, we will lock in spot price, provide you with an invoice and pay you either in cash or via bank transfer, depending on your preference.

  
  
• 13. How will I be paid?

  Liberty Bullion will pay clients either by bank transfer or cash.

  Bank Transfer

  Liberty Bullion will wire the funds to you via a bank transfer. A test payment of $AUD 1 will be made for the first transaction to ensure that all payment details are correct, before the full amount is transferred. From there, all further transactions will be sent in full right away. 

  Cash

  The payment of cash will be made with notice for any payments over $5k.
  

Payments

• 14. When do I pay for my order?

  Payment should be made as soon as possible after the order is placed, we require payment to clear into our account within 2 business days of confirming your order with us, via one of our accepted payment methods. See payments methods page here for further information.
• 15. How do I pay for my order?

  We accept payment by bank transfer or cash. We do not accept:

  • • cheques (irrespective of personal or bank cheques);
  • • credit card;
  • • debit card;
  • • payments from PayPal.
• 16. Can I cancel or change my order?

  Yes, but if you cancel your order, you will be subject to our market loss policy.

  This policy states you will be liable for any difference between the value based on the spot price of the physical bullion at the time of placing the order and the value at the time of cancellation (i.e., the market loss).

  Any market gains will be forfeited. You may also be charged a cancellation fee.

  Failure to pay up the market loss will result in the amount owed being sent for collection.

• 17. What are Liberty Bullions' Bank Details?

  Bank: ANZ
  Account Name: Liberty Bullion
  BSB: 012 622
  Account Number: 650337238

Identification

• 18. When do I need to provide ID?

  Liberty Bullion will ask you to provide a government issued photo identification (Driver’s Licence, passport, etc) in accordance with the Anti-Money Laundering and Counter Terrorism Financing Act 2006 when you purchase $AUD 5,000 or more per day.

  Liberty Bullion staff will ask to sight I.D when you collect an order, as an added measure of security for your purchase.

  We require photo identification for all buybacks from customers, regardless of dollar amount. Your personal information is required to purchase from the website. Your account details must match your identification details, as deliveries and collections will require your signature.

  Your personal information is stored safely and will be securely destroyed after 7 years, in accordance with the law.
  
• 19. How do I provide my ID?

  You can email a certified copy of a valid form of identification to

  sales@libertybullion.com.au

  For additional security, we do not accept photocopies of certified identification. You will also be required to show your ID when collecting your order. The name on the ID must match the name on the order.

  
  

Shipping & Insurance

• 20. How much is shipping?

  Shipping prices are calculated based on the weight of the order and the delivery address. The price is inclusive of insurance.

• 21. Is my order insured?

  Yes, all packages are insured. Packages must be signed for on delivery.
• 22. How long does shipping take?

  We process orders as quickly as possible. You should receive your order within 3-5 business days for deliveries within Australia. Please allow extra time for international deliveries.

  There may be delays when processing large orders, and we will contact you if this is the case.

• 23. Where do you ship to?

  We ship Australia wide and internationally.
• 24. How do I track my order?

  Liberty Bullion will send you tracking information once your order has been dispatched. All packages must be signed for on delivery.
• 25. Can I collect my order in person?

  Yes, we offer a collection service for orders placed online. You will need to provide your order number and valid photo identification when collecting your order.
• 26. Can I arrange my own courier?

  Yes, please let us know if you would prefer to use your own courier service and we can assist with the arrangements.